How does DSI handle PC standard image development and maintenance?

There are several key considerations when determining the best approach to designing and implementing PC image standards (including but not limited to):

Policy
- Categorization of PC applications
- Definition of user groups vs. PC type (laptop or desktop)
- Life cycle (how often hardware will turnover)
- Image update program (how often images are updated)
Infrastructure
- Organization size
- Number of locations
- Software distribution
Defining a hardware vendor(s) (e.g. Dell, HP, IBM)
Budget

Typically organizations focus on vendor and infrastructure issues (which vendor’s hardware to utilize and how to deploy and maintain images throughout the organization). It is highly recommended to define all of the policy issues first, then focus on infrastructure and other issues in relation to the defined budget. In our experience, we have found there is usually a way to deploy and maintain PC images within an organization with challenging infrastructure (e.g. limited software distribution capabilities or WAN bandwidth) that has clearly defined policies. Conversely, an organization with a superior infrastructure but poor policy definition may be a larger challenge.

How would DSI handle PC support for a small remote site?

DSI will work with you to define a program that meets your requirements and budget. We have clients with small sites that provide the smart hands (connecting / disconnecting, shipping and working with remote technicians) in exchange for lower service fees as well as clients that want complete support (don't want to be bothered with this function.) In both cases DSI provides SLAs and complete management of the function.

How would DSI provide support in a mixed environment (multi-vendor or internal staff)?

Many businesses do not have the luxury of having teams fully dedicated to one function. In many cases these functions may be supported by a mix of vendors or internal staff. In this situation clients may require support for a specific function (PC break/fix, image design and maintenance, etc.) DSI can provide support for a specific function or functions in conjunction with a client’s staff, other vendors, or a combination. You can expect DSI to provide the highest degree of interface with your staff or other vendors and go above and beyond the defined level of interface.

Phone:	888 777 9733
Fax:	609 655 1708
Address:	110 Melrich Road, Unit 1 Cranbury, NJ 08512
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E-mail:	info@ds-inc.com

Deskside Support

Maintaining the end user computing environment can be time consuming. Security issues, PDA integration, software deployment and one-off applications are only a few of the issues facing today’s IT organizations. Dynamic Strategies will work with you to design a support program that places the highest emphasis on service levels, response time and client satisfaction while lowering your total cost of ownership. Whether you require a full time dedicated on-site support team in one location or scheduled site visits across the country Dynamic Strategies can develop a support program designed to meet your needs. Services include:

Warranty and break/fix service
Patch deployment
PC standards development
PC image design, deployment and management
Peripheral support – PDA, Blackberry®, printers, scanners
Customized sales force support

The DSI Difference

Dynamic Strategies does not simply provide break/fix services. We understand the challenges of managing the end user environment and work as an integral part of our client’s team. We take responsibility for interfaces to internal business and IT groups, as well as working with our clients’ hardware and software vendors to deliver true ‘turn-key’ solutions.

Example

DSI maintains the PC environment for a client with sites throughout the US. The support program is designed to provide the following services:

PC standard image management. The client has standardized on Dell® computers. The client chooses PC and laptop standard models. DSI develops the standard image for each new model and maintains control of the image build through the entire process:
- New model arrives for base image build (OS, standard applications, general testing)
- DSI works with each application group to install and test client applications
- Once all applications are installed and tested, DSI ships the image back to Dell
- Dell installs standard image on client PCs prior to shipping
- For applications that require installation post-imaging, DSI develops and maintains software deployment packages (in this case via Microsoft® SMS)
- DSI manages the entire PC image process for new computer model deployment as well as application upgrades to existing images
Asset inventory
PC warranty and break/fix repair
Standard and client custom application support (end user device)
Blackberry® – deployment, inventory and break/fix support
OS, security and application patch deployment and management